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Notes from the call floor
Engineering, customer stories, and the occasional industry rant.
Engineering
How we cut voice latency from 1.4s to 600ms
In late 2025 our p50 latency was 1.4s - too slow for natural turn-taking. Here are the eight things we did to halve it, in order of impact.
May 18, 2026·8 min read·SmartMoves Team
Compliance
TCPA changes coming in Q3 2026 - what you need to do
The FCC's revised consent rules ship in Q3. Here's what changes, what to update in your dialer stack, and how SMV handles it automatically.
May 6, 2026 · 12 min read · SmartMoves Team
Product
Knowledge base RAG is now generally available
Upload your docs and your agents answer with grounded facts - not hallucinated guesses. Plus per-agent vs. shared knowledge bases.
Apr 28, 2026 · 4 min read · SmartMoves Team
Engineering
Why we built our own turn detection model
Off-the-shelf VAD couldn't tell the difference between a thinking pause and an end-of-turn. So we trained one that can.
Apr 21, 2026 · 11 min read · SmartMoves Team
Engineering
Scaling concurrent call capacity past 10,000
Our concurrency model used to fall apart past 1,200 simultaneous calls. Here's how we re-architected the runtime to push past 10k.
Apr 5, 2026 · 9 min read · SmartMoves Team